On Hold Impressions - Increase Your Sales... It's Worth The Wait

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FAQ

Why Choose On Hold Impresssion ?

We know how to make your On Hold program successful, we've got the solutions, the technology and expertise to help keep your customers Informed, Informed customers are repeat customers, and repeat customers mean increased sales!

My volume on hold is too loud or quiet. How do I adjust it?

Go your on hold unit normally located near you phone system. locate the volume control, dependent on the type of equipment either turn the volume knob clockwise to raise or counter clockwise to lower, or use the up/down arrow to raise or lower the volume

I want to add and/or remove a message from my running program

Please contact your assigned copywriter or email or call us

How many messages can I use on my program at once?

this varies by the type of equipment we suggest the an effective program contain no more that 8 current messages at one time

How many messages am I allowed to have written each year?

The number of annual message is dependent on you agreement

Do I have to pay extra for Holiday Greetings?

No, holiday and courtesy greetings are included without charge as a part of your program

I've used all my messages this year, but I need a new one anyway. What can I do?

Please contact your account representative

Can I use a message we had playing two years ago?

yes absolutely you messages can be reused, messages written will always be availablefor you to use

How long does it take to get a new message on my program?

Once a message is approved 5 days, however in emergencies we can have it within 24 hours

How come my callers don't hear the message about my hours when we are closed?

Because you on hold program works when a caller is put on hold

Do my callers always hear the same messages or is it random?

The messages that are heard are played in a loop

How long should my messages be?

Messages should be no more that 20-25 seconds in length